{"id":5536,"date":"2021-09-28T09:15:21","date_gmt":"2021-09-28T07:15:21","guid":{"rendered":"https:\/\/itsmybike.com\/twice-stolen-twice-recovered\/"},"modified":"2022-06-27T14:31:18","modified_gmt":"2022-06-27T12:31:18","slug":"twice-stolen-twice-recovered","status":"publish","type":"post","link":"https:\/\/imb-staging.jweiland-hosting.de\/en\/twice-stolen-twice-recovered\/","title":{"rendered":"Twice stolen, twice recovered"},"content":{"rendered":"

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Twice stolen, twice recovered<\/h2><\/div><\/div>[vc_column_text el_class=”teaser-imb” css=”.vc_custom_1632837494873{border-bottom-width: 20px !important;}”]When an e-bike worth almost 7,500 euros is stolen not just once but twice, you might be tempted to panic. Thanks to clear commitment and assistance from the IT\u2019S MY BIKE customer service, it all worked fine in the end for Andreas Z. from Halle in Eastern Germany.[\/vc_column_text][vc_column_text]When his e-bike was first stolen<\/a> last year, it was the thief who lost his nerve. As the police drew close, guided by IT\u2019S MY BIKE GPS data and customer care employees, he hastily threw the heavy bike from the fourth floor of a residential block. The insurance covered the damage to Andreas\u2019s bike, yet the nifty German-made vehicle attracted thieves on a second occasion.<\/p>\n

The e-bike was first stolen while Andreas was eating in a restaurant but the second time the thief struck directly in the building where Andreas lives. As with the first time, he reacted just as he should, reporting the theft in the IT\u2019S MY BIKE app, and Customer Service sprang into action once more.<\/p>\n

Theft meticulously reconstructed<\/strong>
\nFirst of all, the theft was meticulously reconstructed using the data. They revealed that the e-bike had been moved several times in the night starting from 0:46 hours and was then parked in a Halle apartment building at 2:36 hours. The tracker emitted a signal at 14:12 later that day, indicating a position outside the building, the ideal time to strike. Andreas accompanied the police on the scene but a first attempt to recover the bike and a second one failed. \u201cEven though you might think you’re about to pull things off, sometimes you need a little more patience,\u201d affirms Andreas.<\/p>\n

Almost four weeks went by before the IT\u2019S MY BIKE tracker emitted a signal once more. The e-bike was located outside the building again at 23:33. It was being moved and taken to the district of Ammendorf. Guided by IT\u2019S MY BIKE Customer Service, the police gave pursuit and managed to seize the stolen e-bike in a vehicle at 2:52. Sniffer dogs were also used to seek out the owner of the car. \u201cIt was obviously a spectacular finish, but what really counts in the end is that I got my e-bike back,\u201d states Andreas.<\/p>\n

Thanks to the work of the police, IT\u2019S MY BIKE Customer Service and, last but not least, his own involvement and patience, Andreas got his e-bike back a second time and was thrilled to recover it once more. \u201cTwice my e-bike was stolen, twice it was found and recovered with the help of the IT’S MY BIKE service. That\u2019s fantastic. My thanks goes especially to Customer Service, who were instrumental in ensuring success owing to their great commitment.\u201d<\/p>\n

Image: Symbolbild \/ Adobe Stock[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1607352699415{padding-top: 50px !important;}”][vc_column][vc_separator css=”.vc_custom_1607352739072{padding-bottom: 30px !important;}”][vc_column_text el_class=”media-kontakt”]To the IT’S MY BIKE company profile<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

When an e-bike worth almost 7,500 euros is stolen not just once but twice, you might be tempted to panic. Thanks to clear commitment and assistance from the IT\u2019S MY BIKE customer service, it all worked fine in the end for Andreas Z. from Halle in Eastern Germany.<\/p>\n","protected":false},"author":7,"featured_media":3591,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[33,38],"tags":[],"class_list":["post-5536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-success-stories","category-33","category-38","description-off"],"yoast_head":"\nTwice stolen, twice recovered – IT'S MY BIKE<\/title>\n<meta name=\"description\" content=\"When an e-bike worth almost 7,500 euros is stolen not just once but twice, you might be tempted to panic. 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